Frequently Asked Questions

How do I choose a pool table?

Compare the playing size, overall dimensions, finish and construction in the product description. Measure your room and allow clearance around every side for the cues you intend to use. Contact us if you need help comparing options.

Can I choose a size or finish?

Available choices appear on each product page. Select the exact configuration before reviewing the price and placing an order.

Can an indoor table be used outdoors?

Choose a product specifically described as suitable for outdoor use and follow its care instructions. Check the individual product specification before placing it outdoors.

Is installation included?

Check the service details for your chosen product and destination. Contact us before ordering to confirm delivery, room placement, assembly and installation arrangements.

How long does delivery take?

Ask for an estimate for your selected product and postcode before ordering. See our Delivery Information page.

Which payment methods can I use?

Available methods are displayed in checkout. See Secure Payment.

Can I return my purchase?

We offer 30-day returns for standard products. Bespoke or personalised items may have different cancellation rights. See our Returns Policy for eligibility, return transport and refunds.

What guarantee do you offer?

New physical products purchased directly from Aureline come with our 12-month manufacturing-defect guarantee for consumer purchases. Normal wear and accidental damage are excluded. Your statutory rights remain unaffected. Read the full Guarantee.

How do I contact you?

Email contact@aurelinebilliards.com. Include your order number for questions about an existing purchase.