Customer Service

Find the right table and accessories for your game room, or get help with an existing order.

Choosing a product

Email contact@aurelinebilliards.com with the product name, preferred size or finish, and any questions about the specifications. For a table, include your room dimensions and delivery postcode.

Order support

Include your order number and the email address used at checkout so we can identify your purchase.

Product issues

Describe the issue and attach clear photos of the product and packaging where relevant.

Returns and product cover

Read our 30-day Returns Policy for standard products and our 12-month Aureline Guarantee for manufacturing-defect cover, including eligibility and your statutory rights.

Useful information